Welcome to Bob Brown Buick GMC

Bought a 2024 denali 1500, got it home and found a deep scratch on drivers side front fender. Called my sales person ,Rick Burkemper and talked to him about it. We both missed the scratch. He had me take it to bob brown collision urbandale. Talked to the older Scott and he said he would take care of me and he did. You could not tell there was ever a scratch there. They had to paint the whole fender. I haven't been treated that good by any dealer before. I would definitely recommend seeing Rick Burkemper if your looking for a vehicle new or used!! Denny Moorman

Rick and the rest of the staff makes the car buying experience seamlessly. Thank you.

Very happy with how we were treated as customers. WE did have a problem with the amount of time it took to complete the process after agreement of the purchase price.

I was always received excellent service at any Bob Brown owned dealership. And that experience goes back close to 50 years.

Right from the start Aaron was very responsive and followed up with me almost on a daily basis! He was willing to help me in every way! I will be buying my next new truck from them too!!

Had an issue with service dept. It was later resolved. Service usually gets you in and out

It was a chilly morning when we stopped to look at the escape. They brought the vehicle to the office and we let it warm up before a test drive. We liked the escape and said we would like to purchase it and we were taken care of and driving it home in a couple hours time.

I had a heating issue in my 2003 Jeep Liberty. Brandon Ted And DJ all were a part in getting this resolved. we first troubleshoot minor issues (thermostat, core flush, water pump) in case it would have fixed the issue without having the huge cost of heater core. well it ended up being the heater core. it was full of sludge and sediment. there were some set backs regarding scheduling however that was satisfied. the bill was also over $200 LESS than expected. Great Job Team Bob Brown GMC.

While the dealership is fine, I'm disappointed in the quality of my 2018 GMC Canyon. My Canyon has only 50,000 miles and is out of warranty. The blend door actuator for the truck's cabin heater failed which resulted in a repair bill of $1700. The dealership quoted me $2100 but I found an independent repair mechanic that performed the work for $400 dollars less. The reason for the high cost is that the entire dash had to be removed to replace a $130 part. The labor took approximately 12 hours. First of all I am very disappointed in the design of this vehicle in that you have to perform that amount of labor to fix such a cheap part. Secondly, I can't believe that this part would fail after only 50,000 miles. After doing some research it looks like the 2015 through 2017 Canyons had this same problem, but GMC chose not to include this problem in a recall. GMC probably decided that it was too expensive to fix so they decided to let their customers pay the bill for this problem. I bought an American truck thinking that they knew how to design and build quality trucks because they make so many of them, but obviously I was wrong. I had not owned an American vehicle since 2002 but I will now only buy foreign vehicles in he future. Thanks a lot GMC, never again!

Ron was great to work with. And he was very helpful in all areas of the deal that made it much less stressful. Thanks to everyone.

Jeff and Terry are the BEST! Jeff does everything to make sure the customer is taken care of. He goes over and beyond. The scheduler Alicia and Jeff are the reason I continue to service in Ankeny.

Quick and painless. We submitted paperwork before we arrived and we in and out under an hour. Excellent service. The finance department was amazing!

Matt, I have had my vehicle in your shop ever since last year trying to find out why the traction and Stabiltrak lights come on and it is happening all the time now. I have had several things replaced only to find out it still did not take care of the problem. Please look at all they have replaced on my vehicle. I do have an extended warranty on my vehicle so the parts have been covered. It has been a trial and error and nothing is working. I noticed this weekend that they even come on when you get in the car like it is the weight. I have a trailer and pulled it to the fair Saturday and the compressor for the rear suspension when it comes on it has an awful noise and it clicks and struggles to level. Its like the air pump or whatever is under there, cannot take the load. It also did it when I get in the vehicle if it is on an unlevel ground. It has a horrible noise trying to level. Also I had new back brakes put on and they are making noises too. Terry Tracy is aware of all this and Jeff is my person I call for service. Terry told me a little over a month ago that he would get my vehicle back in and give me a car to drive of which I have not heard from him or Jeff since I was last there. I left a message for Terry Friday and Jeff today. Please see what you can do, This is very annoying.

My truck broke down in the middle of nowhere. Past experience with Roadside assistance has been horrible. I did not have time to screw with that mess so I paid for my own towing and had it taken to dealership. Rented a vehicle from a rental company and continued on my way on vacation. The following day I got a call from the dealership and they said the wiring harness was bad and under warranty. They said it would be done the next day. I said I will be back in town on Wednesday (it was Thursday) and want it ready when I get back. They said it will be ready at 7 am on Wednesday. Well Wednesday rolls around I turn in the rental I have and show up to get my truck at 830 am and guess what it is not done. No phone call nothing. Getting a loaner is near impossible at this place. Every time you have to give them insurance ect. I do understand the need for these items but you would think they could keep it from the time before which in my case was 2 weeks. So I leave mad and without a vehicle to drive. Had someone their had the curtesy to call me I could have kept the rental I was already driving. Thanks a lot. Every time I go to this dealership it is a painful experience. I really like the GMC product line but I may have to look into a ford next time around. Every experience I have had with GMC and Chevrolet has been a bad one. Everything was under warranty but I still had over $1,000.00 in cost in tow bill and rental for a week so really what did I save.

Very poor communication throughout. They had my car for a week before they even diagnosed my car. Once I agreed with the repairs, they raised the price by $1,900. Very difficult to work with and will never deal with them again.