Quick and painless. We submitted paperwork before we arrived and we in and out under an hour. Excellent service. The finance department was amazing!
Matt, I have had my vehicle in your shop ever since last year trying to find out why the traction and Stabiltrak lights come on and it is happening all the time now. I have had several things replaced only to find out it still did not take care of the problem. Please look at all they have replaced on my vehicle. I do have an extended warranty on my vehicle so the parts have been covered. It has been a trial and error and nothing is working. I noticed this weekend that they even come on when you get ...
I was in a car accident which resulted in having to purchase a replacement vehicle. I had visited numerous websites and dealerships to find a car that made it even more stressful, but then I was connected to Gabby! Her follow-up was great - she let me know about all of my vehicle options and kept me up to date about the status of the car that I wanted that was not immediately available for a test drive or sale. While I looked for other cars out of necessity, I really wanted a sale to be credited to Gabby because ...
Gabby was very helpful answered our questions and kept updated on the pick up of my new car.
My sales person did a great job getting me approved and helping me buy my dream car! Thank you
Very smooth, quick and easy process of buying a new truck
Excellent very professional service. Have returned to the same Sales Professional many times and appreciate his sales knowledge.
Shane was so easy to work with. Brenna in the finance department made the ppwk quick and easy. Great job!
Outstanding experience at Bob Brown GMC Buick. We purchased our 3rd vehicle from a very nice young man Shane Luning. He?s very caring and understanding and has plenty of knowledge of the vehicle
Very friendly, helpful. Made sure I knew about features, and was happy with vehicle. When I came back to purchase the vehicle, they were ready and prepared with everything, making the whole process extremely smooth.
Very comfortable experience...our salesperson was very knowledgeable and not pushy at all!
Excellent sales department. Very helpful in making a buying choice. Would recommend this dealership. We dealt with Kirk L. Kirk gave us some great info about the models.
In these troubled times customer relations is challenged at its utmost highest. I never would have given second thought too Bob Brown Buick GMC as a business who would not only meet but exceed my expectations in truck sales. The level of professionalism Amir Abidovic provided was unparalleled too any service I have ever experienced in my 4 decades of life. An honest family man who?s dedication too hard work and devotion too Bob Brown Buick GMC has raised the bar in Truck Sales. Bob Brown himself, should be HONORED too have a pioneer within his sales department!
Best experience I?ve had with buying a vehicle. Would recommend to anyone.
Everyone was very friendly and helpful! They gave me top dollar for my trade-in. I couldn?t be happier!
Ron Floyd helped me through every step of the buying process.
My husband and I were looking for a vehicle for me. Preferably an SUV and Emir Abidovic helped us and listened to what I needed and really took into consideration the budget we had. I got everything I wanted in my budget and the experience was amazing! Emir was very helpful and any questions we had he had an answer right away! Very professional!
Good Service and assist to buy a new SUV. Sales and financing helpful.
Fantastic experience as always....there is a reason this is my 4 vehicle purchased at Bob Brown. My family buying experience goes back to 1970.... customer service and satisfaction is #1. Our salesperson was very knowledgable and if he didn't know the answer he would ask someone who did.
I received an email in advance of my scheduled maintenance as a reminder. I live out of town and arrived about 25 minutes early. Despite the early arrival, my car was taken immediately. I was in and out in about 30 minutes. Nick was very courteous to both me and my husband. The only negative comment I have is when I went to pay the bill. The gal at the desk did not smile or greet me when I approached her. I spoke to her first and all she said is OK.
Had oil changed for my GMC Canyon the service advisor was courteous when checking in and I was in and out in about 30 minutes and reasonably priced. Ok
Our salesman, John Pickell did an outstanding job at finding the vehicle we wanted and in our budget. He was an absolute pleasure to work with.
Have a 2005 Suburban Z71 and needed an oil change! I had made an appointment and was there right on time! Another dealer told me it would take 1 hour to get the oil changed BUT from the time I pulled into Bob Brown's till I pulled out was only 41 minutes! I would say 20 minutes for the oil change 5 minutes for the wash and 10 to 12 to pay the bill and I was on my way! Good service is here at Bob Brown's in Ankeny! Keep up the good work guys!
I deal with Brad at Bob Brown Chevrolet. Brad listens well and always has the Saturn crew at Bob Brown pay attention to every detail for which I am concerned. I'm so glad for Bob Brown's presence in Ankeny, as that is where I live. Their drivers who take me to and from my home are always courteous, respectful & fun to ride with.
Always have had a great experience at Bob Brown Service Department in Ankeny. Everyone is kind and respectful. Service is top of the line and we are pleased to have their service in Ankeny.
Our families customer experience (seven vehicles in three years) with Bob Brown GMC the past three years has been great…second to no one in my 35 years of purchasing GM products. This excellent level of "customer experience" doesn’t just happen! It is the result of good dealer management and the combined efforts of many Bob Brown GMC employees…at many different levels. As shared, hands down, Brad Ashby (Service) and Ryan Raker (Sales) are two of the best at what they do! Both men are very professional, knowledgeable and go the extra distance to meet/exceed the ...
Scott Peterson was a great guy to work with!! Our whole experience was very good! And the Buick Envision is Awesome! It was fast and efficient!
to begin he made sure I was comfortable while I waited, offered me refreshment and let me know when my vehicle was finished and explained everything.
Helpful and friendly staff. They took care of everything in a timely matter and answered all the questions I had. I couldn't of had a better experience anywhere! I would recommend them highly!
Outstanding service by the service department. The people that work in the department are very friendly and quite professional in explaining the service that you need.
Friendly, professional and courteous salesman and financing person. They both took time to explain everything so it was easy to understand but still a speedy process.
I had been shopping for a Sierra Denali for about 4 months. I live near Kansas City and had been searching the country for the truck that I wanted. After finding a truck on the Bob Brown GMC website, I drove 4 hours to take a look at it. Tracee was fantastic to work with! I definitely felt like she went above and beyond to be helpful, friendly, and respect my time. I can confidently say that they had the best price, by a long shot, on vehicles within my search area (400 miles). And although I acted like I was being robbed (...
Ron did a good of explaining the products and let me know about all rebates available. All questions were answered. The staff at the dealership was very friendly.
I had an exceptional experience with Bob Brown Auto and with Tracee specifically. She stuck to what I asked, she went out of her way to find what I was looking for, and service was fast and efficient. She even gave us a tour of the service bay while we waited. I never felt pressured into buying, nor did I feel pressure to buy outside my specified range of affordibility. I told her where I wanted to be at and brought back to the table exactly that. How nice that felt to not feel pressure or guilt after buying a ...
Kendal was easy to work with and fun to get to know. He went above and beyond to help us find the perfect truck to suit our needs. We will be calling him when we are ready to trade in our other car and we will recommend him to family and friends.
I looked into a possible trade-in. Samantha responded to my email request the very next day with a text message, then a after our phone call an appointment was set with her and her Manager. Her tone, expertise, knowledge and mannerisms were very professional and kind! I would recommend a friend/family to Samantha of course!! Thank you for your help Sam 🙂 Neathan
Samantha did a great job of organizing my visit. When I got there they knew why I was there and were ready. Great Job Samantha, very helpful!
They were very helpful with all aspects of our purchase and trade in. I felt the whole process from start to finish went very smooth. I would highly recommend this dealer to anyone. Cody did an excellent job explaining every document we needed to sign.
Buying our 2011 GMC Canyon at Bob Brown GMC was a good experience and the quickest car deal I have ever made. Salesman was a pleasure to work with.
Salesman answered our questions and what he didn't know or wasn't completely sure, he got someone who did know. Very kind and patient.
Tracee Weiss is the reason we purchased with Bob Brown initially. Meeting her the first time she immediately displayed a genuine desire to help us. Her customer service is unlike what I have seen in the industry in quite some time. We will definitely work with her again. The management team was also very good to work with. We had a certain budget to adhere to and they did their best to meet our needs. We are very pleased with the dealership and especially Tracee Weiss. Chris Hewitt
Dave Page in the service department was great to work with. We had a very negative experience with another dealer in town and sought out Bob Brown to help us repair our car before we headed out of town for a family trip. He was able to get our Enclave in right away, set me up with a rental and had our car done almost a day earlier than he had promised! He has definitely won our business for service to our Buick. Even though it is a little bit of a drive it is certainly worth it!
I was on my way home to Minneapolis, Friday, June 3rd from an 8 day fishing trip in Southern Iowa. I was pulling my boat and was anxious to get home. It was approx 12:30 PM when my 2002 GMC Sonoma started to run hot and over heat. My brother was following me in another truck. I pulled off at the Bob Brown Dealership exit and made a phone call to your service department. I talked to Alex and he said bring her in. I pulled into the drive through where Alex and crew checked it out and let me know my radiator ...
Both Mike Bird & Cody was very professional and gave us inportant information about our new vehicle and our financing. Was impressed how Mike gave us very detailed information about the make-up of our vehicle & how it was built. All went very smooth,.
Andy is great to deal with. I trust him with the maintenance for both of my Cheverolet vehicles. He is always looking out for my best interest in keeping my vehicles in top shape. He is always very honest about any repairs that may need to be done. Whenever I call he works at getting me appointment that works with my schedule.
Andy Brecht went well beyond the traditional call of duty to help us with a very serious and expensive problem with our GM. He is a perfect example of what good customer service should be. I can not recommend him enough and would not go anywhere else for any service on my vehicles. Ironically I had just purchased a different vehicle at this dealership, our 3rd, two weeks prior. Again, Bob Brown GMC is my "dealer for life" and everyone I talk to. Dave Duggan
Lee and Cody were very helpful and professional to work with. I like this dealership a lot but I was not very happy with GMC due to their incentives and the cost. This was eventually all worked out with Amos Keyes at GMC. Great experience....and I would definitely go back if I needed a car again.
My husband and I started an extensive new car search, visiting many dealers to determine the make and model we wanted. We looked at everything from Mercedes Benz to Hyundai. We are USAA members and knew that once we found our car, it would be a very quick process. Tracee was very patient with us as we drove several Buicks over several days and we finally decided on the Regal. Cody made the financing painless and answered all our questions. He was very patient with us as we reviewed all our documentation. We feel that the Regal is an awesome ...
Information on vehicle was within 5 minutes of my online dealer inquiry--I was absolutely shocked at how fast the phone call came. Information response via several emails have been quick and thorough. A great job overall! Thanks Kaylinn. Jon Kemmerer, Ely, IA.
We were very pleased with our experience at Bob Brown GMC Buick in Ankeny. Cort Howard was friendly, knowledgeable and patient. We shopped other dealerships in Ankeny but found that the sales staff, the facilities and the product at Bob Brown were far superior to the competition. We are completely satisfied with our Acadia.
I wanted to bring to your attention how great it was to work with the folks at Bob Brown GMC; specifically Lee Muller, Cody Bilyeu and Kaylinn Hoyt. We were treated royally. Lee made us feel so at ease, answered any questions, pointed out the features of the new car, got us the magic number of what the car trade would cost us and even loaded our stuff from the old car into the trunk of the new car. I wouldn't hesitate to work with Lee again. Likewise, Cody worked us through the financing very easily, clearly explaining what ...
Overall, after a little bit of a rough start, this probably ended up being one of the best new vehicle buying experiences I've ever had. You guys made it all work for me. My new Denali is fabulous...no other word for it. This is my first purchase from Bob Brown, but certainly won't be the last.
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