Customer Testimonials
Great experience as always! Customer service from Joe Carley and Aaron Havill was top-notch. They were professional and attentive through the entire process and ensured no questions were left unanswered. Love my new vehicle and got a good price!
This is not your typical auto dealership. I’ve never been treated with so much respect and honesty from a car salesperson. Isaac made sure my husband and I were taken care of from the moment we walked in the door. He clearly communicated everything with us from start to finish. Since our purchase we’ve worked with Lawrence in the service department on maintaining my vehicle. He’s gone above and beyond to keep my vehicle in tip-top shape. I know auto dealerships can get a bad wrap but Bob Brown Ankeny shatters the stereotypes.
very polite staff and quick oil change
Second time purchase, excellent business culture, great buyer's experience. Adell is a great young sale man working in the right place. Everyone at this dealership strive to give the customer a good and trusted experience
Austin, Adell, and the rest of the staff at Bob Brown Buick are great to work with!!!
Kamrie in sales did an awesome job putting our family first when purchasing and shopping for vehicles. It was by far the easiest car buying experience I’ve seen. She was quick, smart, honest, and dependable!
Kamrie Bazal was our sales woman. She was INCREDIBLE! Patient and kind with questions and knowledgeable about the vehicles! I would drive almost 2 hours to buy a car from her again!
Great dealership , Ron was fantastic . Great at communicating, kept me up to date on all details with my Yukon I had ordered . Very smooth process and I received my vehicle way faster than I thought I would.
Austin (sales) was wonderful. He took great care of us during the entire buying process. We had a few things that needed fixed and also had rims put on. Austin made sure to keep us updated during the entire process and guaranteed I was happy with results. When I am at the dealership to get work done he stops by to say hello. Would recommend Austin for all your purchasing needs. Lawrence (service) and Terry (servicing manager) provided exceptional customer service. After purchasing our vehicle we had the battery go bad and a wire was faulty in the drivers seat ...
They treated us with respect and did not pressure us. We knew what we wanted and they came through just as I expected.
Austin helped me find the perfect SUV in my price range, and answered all my questions and concerns! If you’re looking to purchase a new car, ask for Austin! He’s the best 🙂
Staff was very courteous and professional and prompt! Very helpful and knowledgeable on the GMC truck. Salesperson was very very good.
Great experience with Joe, Brenna and Dallas!
I just wanted to reach out and thank Aaron and the entire sales team at Bob Brown Buick Gmc for an outstanding experience buying a used truck. He was very helpful in finding the best deal for me and was 100% honest about every aspect of the vehicle and took me through all the options the vehicle has. we drove six and a half hours to get to there dealership and I would do it again. They even gave us a full tank of gas for our trip home . Sincerely yours william schultz
Very polite. Very helpful with any questions that I had. Would definitely go back.
Awesome dealer who actually cares. I would definitely recommend Bob Brown Buick GMC.
Great service as always!
Kamrie Bazal made our experience at bob brown a 5 star experience! Highly recommend her!
It was great. The service is fast and done right and best of all one of the only places it doesn’t take a month to get in to get service. Keep up the good work. It’s much appreciated.
Had a smooth and easy sales experience here recently. Identified the vehicle online and inquired. Our saleswoman Kamrie B. promptly replied and I came in for a test drive. Vehicle was as described and the entire process start to finish was only about 90 mins. Appreciated the straightforward communication. Friendly staff. Kamrie was great to work with.
I had the best experience with Kamrie Bazal. She helped me find an Acadia with low miles and in very good condition. The paperwork was done for me before I got back to the dealership which was awesome!! See Kamrie Bazal for a new or used vehicle!!!
Wow -- what a fantastic overall experience. Dealerships typically don't like customers such as myself. I'm a no-nonsense, shoot-it-straight, not here to haggle, kind of car buyer. I know what I want, I know what it's worth, and I know I'm not paying retail -- ever. The stars aligned and Kamrie Bazal was the sales associate that returned my initial email I sent about a Ford Escape Titanium...after 11:30pm! I called her the next day to set up an appointment to test drive the vehicle. Kamrie had the vehicle washed, dried and ready to roll ...
Just purchased a vehicle from this dealership. From beginning to end it was a pleasant experience. My wife and I appreciated the time and effort that was put in to explain all options. A special thanks to Ron Floyd for all his assistance, patience, and effort. He was a pleasure to work with.
Little pricy which is typical for a dealer but in my opinion you get what you pay for a lot with newer vehicles. Always been very happy with their service and work.
Kamrie Bazal was amazing. She understood what we where looking for and was very passionate about her job. She took time to actually get to know us and help with any questions we had about the car. We ended up purchasing a 2019 Dodge Charger R/T and it's an amazing machine....Highly recommend Kamrie to anyone....Only issue we had was we purchased this car outright and wasn't even given a full tank of fuel. Sales manager would only allow an extra 5 gallons. I understand policy but we didn't finance this vehicle. We bought it outright. A ...
No pressure sales, gave us best price up front- no need to haggle. Very reasonable offer for trade, quick financing and paperwork. Didn’t try to sell us a lot of extras we didn’t need.
Kevin and John in service went above and beyond to fix an issue I had with my vehicle! I was super impressed and appreciate each of them so much! I had my vehicle in for an oil change a couple of weeks ago and had told Kevin about an issue I had, but, of course, that day there was no issue. He told me to contact him if it happened again. It happened again and between him and John, they fixed it. I appreciated the honesty and standing by his word to help. These are the kind of employees that ...
I brought my vehicle in for an oil change and to investigate a noise. The team listened to my concerns and even rode with me prior to the service to confirm the sound. They were up front about the time it would take and contacted me promptly when finished. Overall I feel like they were did an event job of taking care of my concerns and needs
Kevin and Terry in service were awesome to work with. Very great communication, 110% follow through, and addressed all my warranty and non warranty issues above and beyond my satisfaction. I do have very high expectations after working for John Deere Company directly with dealers for 10+ years. I am very impressed, and would highly recommend them!
Very helpful and polite staff. Made buying our car a easy and fact experience and service department is just as awesome!
Last week we bought a Buick at Bob Brown GMC in Ankeny and had the best ever vehicle shopping experience. Aaron M., sales consultant, listened to our needs and wants, and based on this information shared vehicles in stock for us to test drive. We took the vehicles on longer drives than other dealers allowed, and as a result we made a purchase. I highly recommend Bob Brown GMC and Aaron M., the sales consultant, for your next vehicle shopping experience.
Isaac was very friendly and helpful through the whole experience. Also the financing was quick and painless.
Corey Floyd and his team always do a great job. I ended up with a screw in my tire. Corey got me in and out in under an hour without having an appointment scheduled. I always get great service and will continue to have my vehicles serviced here.
Ryan Raker was very helpful, knowledgeable and made us very comfortable in this buying experience.
Helpful
Family emergency need oil change for 1200 mile drive. Usual dealership unable to accommodate. Bob Brown Ankeny got me out in less than one hour. I am greatful gor their kindness and accommodating my emergent need. Thank you.
Great people to do business with and the dealership is magnificent and clean ,give them a shot for your next vehicle
Inventory looked good. We were there after hours, so no staff available.
Shane Luing understood my needs and concerns. He was great to work with last time, and this time, and will deal with Shane again in the future.
Ordered an AT4 6 months ago and got it delivered today. Truck is absolutely amazing just the way I ordered it and Bob Brown did a great job and easy to work with. Highly recommend Ron Floyd. Guy is easy going and will get you taken care of. I’ve also taken a bowtie which I didn’t buy from BB but they still serviced it and have done warranty work on it for me and taken care of effortlessly. Overall this dealership is the best in Iowa!
Needed a small part for my car. The parts guy easily figured out what I needed and got it ordered. He called me as soon as it arrived in just a few days. Very friendly, efficient service.
Cory was great to work with and went above and beyond my expectations! Thank you for your small town feel and great service!
everybody worked to get us our new Buick Enclave out the door, on a saturday. Such a surprise to buy a new vehicle and go home with it the same day,( we live 1 1/2 hours away, so 3 hours on the road that day.), really is a new way of doing business. A great experience.
I always have a great experience here. The staff is always friendly and helpful!
I had a very pleasant experience with buying a vehicle at Bob Brown. I was at ease dealing with Ryan Raker in sales and Brennan Santone in the financing department .Kudos to both gentlemen for their outstanding help.
Great service mechanic, Jerod Howe.
Service writers were excellent and i felt that they were completely aware of my service needs. The turn around time from checking in to checking out was spot on.
Fantastic place and excellent staff.
Friendly, quick and quality service.
I have bought 3 vehicles from them since 2013. The sales and service departments are very professional and courteous They have never treated me wrong. Being honest and up front with me is why I keep coming back here. If you haven't been here yet please give them a chance. They won't disappoint you.
Had a great experience at Bob Browns in Ankeny. Ryan Riker was fantastic to deal with. He helped us will all our many questions. Would definately recommend to anyone.
Have always had a great customer service experience with the staff at Bob Brown. Ryan Raker and Gene Parker were fantastic to work with on the recent purchases. Will be back to Bob Brown when it is time for another vehicle!
Great quick service.
Right from the start Aaron was very responsive and followed up with me almost on a daily basis! He was willing to help me in every way! I will be buying my next new truck from them too!!
They were wonderful to work with.
My wife and I are on a fixed income and the repair of our rear door was unexpected. Jon was very helpful in minimizing the cost of repair, explained what future issues with the rear door could occur and offered assistance in preventing those issues from happening.
We'll definitely come back to Bob Brown and sales guy Isaac Ohnstad!
They were great to work with! Highly recommend!
My wife and I are Catastrophic Insurance adjusters. We were traveling from MN to FL to work insurance claims following Hurricane Ian and were on a very tight schedule when our water pump went out. We had a 26 foot camper in tow. I called another GM dealership prior to Bob Brown. The first dealership didn't seam to care about my timeline and urgency. So I called Bob Brown GMC and got a warm fealing immediately. We were able to limp our truck and camper 20 miles to Bob Brown. It seamed like the entire staff was on high alert waiting ...
My husband and I were traveling from Minneapolis Minnesota to Florida. While passing through Des Moines Iowa our water pump went out. We called multiple dealerships in the surrounding area and Bob Brown Buick GMC was the only one that offered any help. Sonny was extremely helpful, honest and so nice. He met us and got us in right away. They even shuttled us to go eat lunch while they were working on it! Thank you so much Sonny! You made a very stressful situation so easy!! Highly recommended!!
What a wonderful experience we had with Austin @ Bob Brown! Pressure-free, but attentive and informative. Willing and eager to accommodate our schedules, even on his day off. Excellent communicator. Working with Austin was like working with a friend - easy-going while still professional. We found pricing to be incredibly fair/competitive as well. And the time and attention they gave to my car to make it shine, including improving cosmetic defects, made me feel like I was getting a new car despite it being 8 years old. And on the day of signing paperwork, we were the last ones there and ...
Very knowledgeable and helpful will definitely refer friends and family there
Great Service
Quick on the oil change and excellent customer service when I checked my vehicle in.
Very friendly and knowledgeable staff ask for chris wilson hes the best got me in and out with a new car fast and love their new indoor used car showroom
Guys in the service department were very nice by letting me know what was up with my tire situation.
Overall very pleased
Wyatt was GREAT to work with!! Made our experience there a great one! Made sure we knew everything about our truck before we left the dealership. Help us set up the On star service and other cool stuff the truck had. Will look here first when we are looking for our next NEW truck! Thank you Wyatt! you were awesome to meet and work with. Made our purchase here easy and smooth going.
Bob Brown GMC was able to diagnose and correct a problem that another mechanic was not able to fix. I had my car at another mechanic three different times to correct the issue and they couldn't do it. I should have taken the car to Bob Brown from the beginning!
Professional and very nice people
Oil changed and tire rotated and back on time.
Service tech was really great gave me all the information on my truck it’s really good to be able to trust the people that work on your vehicle
Jacob was so great to work with! He was very attentive to what I was looking for in a vehicle. He was able to help me find exactly what I was looking for. Jacob’s communication skills were excellent, both in person and by phone. His knowledge about the vehicles was very helpful in finding the right one for me. His excitement about GMC was contagious and insightful. Thank you to Jacob for helping me with my first vehicle purchase!
Everyone we worked with was very supportive and helpful with making the sale, and getting the financing.
Andy was very helpful and answered all my questions.
Aaron at the Ankeny Bob Brown location was WONDERFUL to work with. He was very patient and knowledgeable in working with us to find a car for my daughter. It was a wonderful low pressure experience!
Was what I expected.
I would recommend Clyd, maybe not so much "the dealership". The first salesman I delt with kinda gave me some BS. Clyde was straight with me and told me what I wanted to know even if it was something I may not wanna hear. STRAIGHT HONESTY GOES MILES!!
I hit something that punctured one of my tires on the interstate and I pulled into Bob Brown as my tire was going flat. The service department pulled my car in immediately and patched my tire and got me back on the road to home in less than 20 minutes. They provided me with great and speedy service. I was traveling with my mother and they turned what could have been a terrible experience into nothing but a casual pit stop. I really appreciated the assistance.
The oil change and tire rotation was done in a timely manner while I waited. There was a glitch with the infotainment system but no technicians to repair it on a Saturday. Otherwise, the process was smooth and efficient.
Had an issue with service dept. It was later resolved. Service usually gets you in and out
It was a chilly morning when we stopped to look at the escape. They brought the vehicle to the office and we let it warm up before a test drive. We liked the escape and said we would like to purchase it and we were taken care of and driving it home in a couple hours time.