Customer Testimonials
Shane was easy to work with and I was happy to be in and out in less than 2hrs.
They had the vehicle I wanted and worked to get the deal right. After purchase Cole (sales associate) assisted in my acclimation to the different dash and setup the different vehicle functions. Easiest transition I’ve ever had going from my previous vehicle subscriptions to the new vehicle. Wish they had oil service packages that I could have added to my purchase.
I drive two hours to purchase my vehicle and have it serviced by Bob Brown. They provide outstanding service. Communication is excellent. I have been a completely satisfied customer for 10+ years.
I suddenly blew a tire and the closest place I could go was Bob Brown in Ankeny. Everyone that I came in contact with was more than gracious and made sure that I was OK. I own a Jeep Grand Cherokee which they did not have the tire and wiring needed to repair. Therefore they changed my tire to the spare, wrapped up the old one, which had no rubber left and rim damaged, put it in the back and allowed me to go to a Jeep dealership. I was treated with kindness and concern as I was traveling 70 miles ... Read More Google - Oct 30, 2026
Had a wonderful experience, Cole Nord (sales consultant) was courteous, knowledgeable and helpful throughout my purchasing process. I highly recommend him and Bob Brown GMC
Great service 👏 every time and always SMILING 😃 Employees to deal with! Keep up the GREAT WORK 👍!
As always, the service people were professional, friendly, and got everything done in a timely manner!!
I’m really frustrated with my experience at Bob Brown Buick GMC in Ankeny. I was an out-of-state customer with a strong foreign accent, stranded far from home and relying on their advice. They told me my 2019 Chevy truck needed a replacement cylinder head and that one was no longer available through GM, then recommended an engine replacement estimated at about $8,000. Believing the cylinder head had to be replaced, I towed the truck back to Missouri planning to find an aftermarket cylinder head. A local Chevrolet dealer in Missouri then removed the broken fuel-pump mounting bolt and repaired the truck ... Read More Google - Oct 16, 2026
Working with Cole Ramirez has been a wonderful experience. I am in the process now of purchasing my new car and Cole has been straight forward, beyond helpful and has made the process easy for me which is so appreciated! I would recommend this dealership and working with Cole in particular if you are able to!
Honest dealership! Highly recommend!!
Shane was great to work with and made the deal pain free.
Cole Nord was very friendly and very quick in and out in a timely manner
This was a big step for my husband and I to decide it was time to take the step to having only one vehicle! We came in to visit with Cole Nord after my husband was texting him back and forth. He was so helpful and got us fixed up with a great fit for us and explained all of the bells and whistles on our 2027 Acadia Denali Ultimate! He let us know to feel free to call or stop in with any questions that might come up. Made our shopping experience great and our driving experience greater! Thank you ... Read More DealerRater - Sep 25, 2026
We had a great experience purchasing our vehicle with Cole! He was personable, knowledgeable, and took the time to answer all of our questions. Most importantly, he made us feel confident and comfortable throughout the entire car-buying process. We would recommend anyone to work with Cole for their next vehicle purchase!
Great sales experience!
I went and looked at a truck they had and I was blown away by the customer service! James and Brenna were being amazing to work with. They were very personable and helpful. They never made me feel like they were trying to upsell me, and I felt like the genuinely cared about helping my wife and I find the right outcome. They have gained two new life customers! Thank you James, Brenna and Bob Brown for helping me get my dream truck!!
We recently purchased a new 2026 Yukon Denali at Bob Brown GMC in Ankeny and had nothing but outstanding service from start to finish!! We were extremely pleased with our salesman Aaron who helped us make this purchase incredibly smooth. He was beyond knowledgeable and answered all of our questions and did a very thorough run through with our new vehicle which was so helpful. Matt from the service department was also great to work with as well! The communication with them was beyond satisfactory and we will definitely be back to visit Aaron again for our next purchase!!!
Kamrie and Brenna are gems. I couldn’t have had better sales and finance chicks. They both know what they’re doin and their teamwork is top tier. They both made such a discouraging situation absolutely incredible and easy. You both are a literal dream. I couldn’t have come to a better place. 100/10 recommend my girls ♥️
Always treated with respect and courtesy. Matt Carmody is the best.
If you are looking for a Buick or GMC, be sure to chat with Joe! Tons of experience and always upfront. Just worked with him on a 3rd purchase and will be back!
I recently purchased a vehicle from Bob Brown Buick GMC, and was very pleased with the experience. The process was quick and easy, and at no point did I feel pressured to make a decision. Both my Sales & Leasing Consultant and the Business Manager were great. They were knowledgeable, and quick to respond when I had questions over text/email. I've been very happy with my vehicle since bringing it home, and absolutely plan on returning here the next time I’m needing to make a vehicle purchase.
Bob Brown dealership was the BEST experience we’ve ever had. Rick was great to work with. I can’t even call him a sales person, he was so unlike any other car dealer employee I’ve been to. Brenna was so kind and so efficient!! I will sing Bob Brown dealership praises to anyone who will listen!
We recently purchased a vehicle from Cole. He was great to work with and personable. He kept us informed and checked in. We’re pleased with our vehicle and our experience.
Rick is my favorite salesperson ever! Took the time to explain every option on the Buick Enclave I purchased. He also took the time to show me several different vehicles for me to choose from normally I would rather have a tooth pulled then deal on a vehicle but my experience was great I will be coming back to purchase my next vehicle from Rick!
I called and made an appointment with Shane regarding a car i was interested in. Drove 2 hours to Ankeny and the car was sold that morning. A call from Shane or an email would have been appreciated. Shane then tried to show me another car that was not there ... Will never do business with Bob Brown GMC in Ankeny. Shane was incompetent.
I will never set foot in this dealership again. I ordered a car to get exactly what I wanted. It did not come through with two of the things I said were deal breakers. I was not notified of one found the other at the dealership where I was kept in the pick up process for hours. I was told an independent navigation system would be included. It was not but the salesman said you can use your phone. That is not independent. I had to take the vehicle or lose my down payments. Additional the finance person pretty much ... Read More Google - Jul 8, 2026
Got a work vehicle and just needed to sell my personal vehicle. Still had a loan on it and knew i would have some negative equity. Instead of asking any questions just took my keys looked at the vehicle and put a piece of paper infront of me and said “this is what they would give you” no talking no nothing. Just seemed like all they cared about was getting out at the end of the day. I understand they would rather sell cars then buy cars but the customer service of it all was not great
Me and my husband got 2 other pick up trucks from this dealer and we have had a wonderful experience with Isaac Onhstad but we found out he does not longer work at the dealer so last week we decided to buy a third vehicle we liked a 2017 Jeep Wrangler and we got a different salesman this time his name is Chris Foelske he reassured us the vehicle was in perfect conditions and that his team made sure it was ready to go, he even said that he was so confident that the vehicle had not issues at all so we ... Read More Google - Jun 9, 2026
Aaron accommodated my switching color of vehicle. We looked at several different models while walking around. He was helpful in explaining the financing in terms I could understand. He also walked us through all of the instruments so we understood them. I will definitely recommend Aaron to people I talk to. If I buy again, I will ask to work with him.
Great group of guys here. Both caliper bolts came off after picking my car up from a different shop. I just happened to be by Bob Brown. The guys came right out to help, diagnosed and fixed the brakes quickly. They even gave me the bolts for free. HIGHLY recommend.
We purched our second vehicle from Bob Brown. Great experience every time.
Just wanted to thank James Moody for helping us today. He listened to us and gave us the help we needed to make our decision easier. I would highly recommend him to be your next salesperson. Thank you James! Chief and LuAnn
My daughter bought her first car from Kallie. From start to finish, she made the process smooth and enjoyable. She was knowledgeable about the car she was selling. She was patient and helpful. We made a great experience out of what can be a stressful time. The Finance Department was extremely helpful and explained the process well since she was a first time buyer. We definitely will be back to see and purchase from Kallie
One of the best places to drop off vehicles for transporters. Safe place to park truck and quick inspection and payment. Thank you guys.
I had a service warning lights come on. I called and talked with Scott. He said it was either Battery or Alternator. He was pretty sure it was the alternator. I dropped my car off the night before and they had it fixed by 9:30 the next morning. I would recommend highly. I had bought extended warranty and didn’t remember. Scott looked it up and said it was covered. He didn’t have to do that. Best customer service I’ve ever had. Thank you.
Worked with Ryan Raker on a trade in and purchase of a Yukon. He was great to work with and definitely worked the best deal for us. Highly recommend!!
Bought a 2024 denali 1500, got it home and found a deep scratch on drivers side front fender. Called my sales person ,Rick Burkemper and talked to him about it. We both missed the scratch. He had me take it to bob brown collision urbandale. Talked to the older Scott and he said he would take care of me and he did. You could not tell there was ever a scratch there. They had to paint the whole fender. I haven't been treated that good by any dealer before. I would definitely recommend seeing Rick Burkemper if your looking for a ... Read More DealerRater - Mar 31, 2026
We had a very good car buying experience at this dealership from start to finish. Rick, our salesman asked enough questions to get the process rolling to find the Right Vehicle for us. When Brenna took over to find financing for us, she worked very diligently to find us the best deal possible and she did. My wife and I really felt like we were special the way they treated us from the moment we walked in the door. The rest of the staff though not involved in our transaction were really pleasant to us as well. This truly was ... Read More Google - Mar 20, 2026
From answering the first phone call to Bob Brown,James was very professional answering all my questions and got back to me with in a half hour with a trade and price on my New GMC 1500. Drove 300 miles from SD it was all worth it and Big Savings on the truck. James did a fantastic job and made my buying experience just Great.
Chad Lichtenberg was excellent and transparent in helping me find my new Denali!
Got an oil change and tire rotation. Dealt with Scott M and Ryan P. Was in and out quickly. Highly professional and communicated great. Will always use them for my service.
Awesome Dealership to do Business with..👍👍
I am rating on the lower end due to an unexplained charge on my bill that I didn't see until I got home. It is one of those nuisance fee's they love to tack on. It was labeled as "Customer pay shop charge for repair order". REALLY!
I am also miffed at the 3% charge for using a credit card. They say it is to cover the exchange fee which is 100% BS as it is already accounted for in their pricing and has been for the past 20 years! Just another way to put the screws to the ... Read More Google - Feb 18, 2026
Rick and the rest of the staff makes the car buying experience seamlessly. Thank you.
We’ve bought a lot of GM vehicles from Bob Brown and worked with our salesman Clyde for over 20 years. Both are great to work with.
Aaron did a great job explaining all the options on our truck. Took all the needed time to make our buying experience pleasant. Brianna was pleasant and enjoyable finalizing the buying experience.
Thank you, service advisor Matt Carmody and your whole Buick GMC team for first-class, five-star, professional service! You always have a spotless facility, a cup of coffee and a friendly group of colleagues. From drop-off to diagnosis, and all the way through "paid," your customers cannot help but smile. Thank you for putting "servant" in your service!
While at Bob Brown in Ankeny I met and had Tavian Hughes as my car salesman. He was hands down the best car salesman I’ve worked with. He was very patient and was very personable. He was willing to go out of his way in order to help me find my 2022 Traverse. I would highly recommend Tavian Hughes to help you find your next vehicle!
I worked with Tavian and he was so helpful and kind! This was my first time buying a car so he was so patient in all my questions, such a great experience. 10/10 recommend!
These guys are awesome! As soon as I walked in the door Scott greeted me by name! Very nice touch! Matt made sure all my concerns were checked and looked at by him and his awesome team! Highly recommend these guys if your car needs serviced! Don't forget the ladies in the back taken care of business! You ladies are amazing and so friendly! Thank you all! You all are an awesome team!
Kamrie was awesome! I came in from out of state and she made things so easy and efficient for me. Her and Brenna are such a great team. You really feel like family. I didn’t feel any pressure and was beyond comfortable working with them. Highly recommend them both!
Only thing this place is good for is nothing but costing you a 15k transmission because they refuse to replace it after they flush it due to gm telling them too then go to find out that all 2020 chevy have a gm transmission but the truck says allison transmission
Bought my car in December of 2023, haven’t even had it for 2 years and I have had to get it serviced 3 times and am now having to replace my motor. Would not recommend.
Bought a brand new Buick Enclave Avenir from Bob Brown in February. As of the time of this review (Sept 17th) we have put 3,800 miles on it and have had it into Service FOUR separate occasions. The rear park brake lights will come on automatically at any given time which drains the battery. We've had to have the car jumped twice since the issue started. It also allows you to start the engine without having your foot on the brake which is a safety concern. While the Service Team has been great to work with and very kind, it'... Read More Google - Sep 17, 2025
Salesman wasn't interested in showing us new vehicles
I had a routine oil change and 4 tire rotation on my 2025 Yukon XL Denali Ultimate. When I went to leave I discovered that they didn't tighten one of the wheel's lug nuts. I don't mean they didn't torque, like it was not even bolted on. The wheel was flopping around as I drove 5 feet out of my parking spot. How the hell was it not discovered as they pulled into the parking spot?!? This is a massive miss and a huge safety and liability issue. I'm not sure I'll be scheduling any further service ... Read More Google - Jul 21, 2025
I was in the process of purchasing our soon to be 16 yo daughter a 2024 Jeep Sahara. Aaron Mohler was our sales rep. We are 3 hours away and scheduled Sat 9AM pickup. We obtained cashiers check and proof of insurance for Jeep. Late night at 8:30PM Aaron called and informed us that an associate was driving Jeep to Casey's to top off fuel for us and a vehicle driving by kicked rocks on the jeep cracking the windshield. Then he let us know later there was also a chip in the paint. We said that we will wait and discuss ... Read More Google - May 26, 2025
Extremely Disappointed with Bob Brown GMC
I purchased a brand-new vehicle from Bob Brown and was told it came with a 3 year 36,000 mile warranty. No modifications were made to the truck after purchase-it came as-is from their lot, including a front leveling kit. Now I'm being told the warranty won't cover issues related to that kit because it was 'aftermarket," despite the fact that Bob Brown themselves installed it before the sale.
I spoke with the service manager, Ryan, on Monday. He said he'd look into it and get back to me. I followed up Tuesday-still ... Read More Google - May 23, 2025
It was the most horrific experience I have ever had. There was no follow up how the vehicle was doing. Finance Department was a joke. I was already approved but had to rerun my credit. I will never buy another vehicle from Bob Brown GMC ever again. 0 stars!!
Very happy with how we were treated as customers. WE did have a problem with the amount of time it took to complete the process after agreement of the purchase price.
Shane is disrespectful and only cared about getting a credit app my husband and I was refused a test drive and was only given estimated numbers on the car that I could barely drive due to how short I am and then got annoyed that my 2 year old daughter was interested in the cars they had in the showroom (no she wasn't walking around alone my husband was with her) I honesty will never go back due to how I was treated from the start of walking into this dealership
Our sales representative was great to work with. I am not impressed with the financing guy we dealt with or the service department. Our financing guy tried arguing with us about the warranties and everything else that my husband and I were discussing amongst ourselves. We got a phone call about 1-2 weeks later from a different financing person that was asking us questions and trying to sort out all the stuff the first guy did wrong.
After having our vehicle for 3 weeks we started having issues with the DEF system and an electronic problem with one of the mirrors. ... Read More Google - Feb 1, 2025
I had my vehicle serviced, but the issue was not resolved. When I called back to schedule another appointment for them to address the problem, they promised to call me back but never did. I followed up twice more and received the same response, yet no one ever called back. The issue remains unresolved, and the lack of follow-through has been very disappointing. I would not recommend them if you are looking for prompt or reliable service.
Be aware of false information when advertising their vehicles.
I flew down from Oklahoma to purchase a 2021 Corvette that was advertised by the salesman to be a Chevrolet certified unit specifically. When I got the the vehicle had a check engine light that they were fixing while I was there. By the time I went to sign up they told me the vehicle did not have a certification and had not intentions of helping even though I was lied to.
This is the worst experience I’ve had when buying a car, they are full of lies and not responsible ... Read More Google - Nov 13, 2024
Haley Stanley 5 reviews I had an appointment at 8:30 am, I got there at 8 am. My appointment was for a check engine light being on. I sat there for hours before I had to walk down to the service desk and ask what was going on with my car. It was one person there … More
I buy a 2024 new truck and have transmission problems take months to get it in schedule and take forever to fix it I’m still waiting to get truck back
I visited Bob Brown yesterday to check out two specific GMC Terrain vehicles listed on the website. However, upon arrival I was disappointed to find that neither of the vehicles were available and had been "recently sold" and that it takes a while for the website to update. I have a feeling if I ran the VIN number on the vehicles it would tell a different story. I hope Bob Brown can improve their website accuracy and ensure that the listed inventory matches what is actually on-site for potential customers - because you just lost one.
Apparently appointments mean nothing to them... Had an appointment and their buyer apparently wasn't there, so they got a sales guy to chat with me. He proceeded to insult me and undercut what I was told by more than half. Definitely won't do business with Bob Brown after my poor experience with their poor sales guy.
Stopped by to look at a new Yukon Denali, was walking around the parking lot for 20 minutes could not get anybody to come out and talk to me. This is the second time I've been to a Bob Brown dealership in the last 2 days that I could not even get someone to answer questions.
don't buy from here. i bought a 2024 GMC Sierra at the end of December. roughly 2 months after i bought this brand new truck someone hit my passenger side mirror. i have tried to get a replacement mirror but have just been given excuse after excuse from both the dealership and GMC itself. so beware- if you buy a vehicle from these folks and something goes wrong they are unable and unwilling to service their product. this is the first and last GMC product i will purchase.
I was always received excellent service at any Bob Brown owned dealership. And that experience goes back close to 50 years.
Your service techs customer service is HORRIBLE. They didn't talk tell me about what was done to my truck. When I walked in they didn't even act like I was there. When they finally acknowledged me they told me to just go to the pay desk. I was never told what was done to my truck no one had any idea when the part to fix it would be there and how they would get a hold of me. This was some of the worst service I have ever had at a service center.
I was stuck, broke down on the highway passing through town and was towed into Bob Brown GMC, they were nice but way overcharged for work that was totally unneccessary. I think they are CROOKS, they tried to charge me for a new engine when all I needed was new cylinder heads. BE CAREFUL !
I took my daughter's suv i replace the ac compressor twice and wasn't working so i tell them to check for wiring issues and they tell me the ac compressor was the problem they charge me $230 for the diagnostic, so i wasn't buying it so i took it to another place i explained what happened and they find out some issues with a couple connectors they replaced and my compressor the one u guys from bob brown tell me was bad is running just fine i try to call u guys to ask for a refund i ... Read More Google - Sep 25, 2023
I wouldn’t give this place any business Parts management is rude and have a bad attitude One telling me the parts will arrive on Tuesday one guy telling me Friday They have one job and can’t get it rite Wasting peoples time is wasting peoples money
I spent a weekend in des moines to do some car shopping and I visited several dealerships and this was by far the worst experience I've ever had at a dealership trying to buy a car. I was interested in the 2019 Chevy Camaro 2SS they had, When I arrived we parked and walked the lot in search of the car but couldn't find it was there for over 15min and was never greeted by a sales person even though I could see one by the door watching me so I finally decided to go in I told the ... Read More Google - Aug 7, 2023
I had planned on purchasing an SUV yesterday. Since it was later in the day I decided to work out the details & purchase today. My salesman called me early afternoon to tell to arrange a delivery time & that they were busy due to being short staffed. Then called again shortly saying they had loaned out the SUV & it was 3 hours away. After explaining my frustration he told me they had loaned out the SUV three days prior. I feel like I have been completely lied to by more than one person at this dealership & feel they ... Read More Google - Jun 22, 2023
If I could rate 0 stars I would, I bought a used vehicle from them and was never given any information about the vehicle prior to me purchasing it. After having some issues such as a wrongly colored door panel and the wheel well material falling onto my tire I started to have suspicions. I had a friend of mine at another dealership pull the car fax as I was not given one when I purchased the vehicle. Come to find out the vehicle had been wrecked TWICE, one moderate and one minor damage done, sold at auction and bought from ... Read More Google - Feb 25, 2023
Diagnosed as said and was told at checkin to repair issue. But instead came to me with 4 or 5 other things they wanted to replace as well. Quite costly. I declined so he interpreted that I declined repair as well . If they can't take as much as they can your skunked! I regret buying this new yukon denali xl from them! Sadly this was about the 4th bad experience with the service department. I drive an hour to get here. But we have 2 new dealerships in my hometown now.
Right from the start Aaron was very responsive and followed up with me almost on a daily basis! He was willing to help me in every way! I will be buying my next new truck from them too!!
I recently purchased a GMC Acadia and a month later the car wouldn't start for me i had it towed back to the dealer under the impression it was just a bad battery or bad alternator the service department could not find the issue and i left my suv there for 2 days and i was told they did not change any parts or fix anything if there machine did not tell them to do so and was charged for them to look and find nothing. Now i expect to get charged for a diagnostic but my issue is i ... Read More Google - Oct 25, 2022
Bought a car from them in 2018 and had a great experience. Came back in 2022 to order a new car & was told that wasn't possible and was pressured into being upsold to a Denali. I took my business to another dealer who treats people well and ordered the vehicle I wanted no problem.
Google won't let me post my entire experience so here's a extremely condensed version. I bought my truck here-Decent experience I brought it back to have it aligned- Completely opposite. Service dept is unorganized,rough with customers vehicles and got intimidating stares from service manager when asking for my truck back due to misinformation from dealership. I couldn't believe how bad it was.
Go somewhere else. They do not honor EARNED gm discounts on trucks. First giveaway they will pad the bill however they can because they can. Bad business. Plenty other dealers offering them. Stay away from this one.
Truck showed it needed some service, so I scheduled an appointment. Truck has factory warranty and an extended special warranty. (Not worth the paper it was printed on so far) Dealer says truck isn't covered under either warranty. Quick search online to any truck forum shows everyone with same exact issue was covered under warranty. Claim mine was caused by a bird but a bird would have only got to where it was at due to the broken part of the truck. Guarantee if I would have traded the truck to dealer in that condition it would have gotten ... Read More Google - Jul 20, 2022
Aaron was a great salesperson eager to help us get into the right vehicle with all the features we needed. During our purchase there were other customer he was working with, which made communication tough as he was rushing to talk to us and another couple at the same time. I was assured by Aaron that we would be out at a certain time since we had an event to attend to later that day, we even arrived early to our appointment to not make anyone feel rushed with us, however, we got out a lot later than the intended ... Read More Google - Jul 20, 2022
I have had my truck into the shop 3-4 Times in the last year trying to get a wheel bearing noise fixed and nobody can seem to do it also tried to get wiring issue fixed but they said it all checked out OK. The wiring issue was on my trailer and when I hooked up a Dodge ram to it it worked fine but with my Chevy it will not definitely would not recommend Bob Brown to anyone